Frequently Asked Questions
Everything you need to know about shopping with Hanz Driven.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly from our carrier's website.
What payment methods do you accept?
Hanz Driven accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
We are committed to quality and ethics. 80% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade manufacturers.